regarding selling ipo and bit anxious

I just sold ipo and my broker is Naasa securities. I have completed every task from my side and share is transferred successfully. I’m trying to contact the broker but it always said busy should I be worried or not. this is my first time. and there is a sms said I should email them on aug 20 for refund. what I’m supposed to write on mail. are there any alternative to contact them?

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